FAQ: Princess Plus and Princess Premier

How do I book Princess Plus or Princess Premier?

You may select your preferred package upon booking online with us, or by contacting Princess Cruises via their Contact Centre. If you’re already booked, you can upgrade to a package through Manage Booking on princess.com.

If you have not already booked, you can book with us online here.

or give us a call on 0808 502 1610 or email to [email protected]

Your holidays are fully protected by ABTA and ATOL

What are casual dining meals and where can I get them?

Enjoy incredible meals from their relaxed yet rewarding sit-down restaurants and pop-ups that offer something for everyone! These vary by ship, but include:

- O’Malley’s

- Ocean Terrace

- Vines

- Alfredo’s Pizzeria

- Gigi’s Pizzeria

- Kai Sushi

- Planks

- BBQ

- Steamers

- Salty Dog Gastropub.

What are specialty dining meals and where can I get them?

Their specialty dining offers award-winning restaurants that make any night a special occasion. Experience a cruise dining experience you won’t want to miss! These options vary by ship but include:

- Crown Grill: a refined steakhouse that serves aged and hand-cut, cooked-to-order steaks, and premium seafood

- Sabatini’s: a popular specialty restaurant offering traditional Italian comfort cuisine

- Catch by Rudi: featuring a menu for seafood lovers, with seasonal dishes, and a catch of the day.

What changes can I expect if I don’t have a Princess Plus or Princess Premier package?

Select casual dining venues will now include a cover charge of $14.99 for the new multi-course prix fixe meals. A la carte items may also be purchased individually. A one-time access fee of $14.99 per person per voyage will apply for OceanNow® delivery and a $5 room service fee will apply for each order placed by stateroom phone. OceanNow delivery refers to orders placed through the app that are delivered to wherever you are, including your stateroom.

Will I still be able to order breakfast for delivery through the doorknob card I find in my stateroom? Can I continue to order housekeeping items like ice buckets or bathrobes with no charge?

Breakfast ordered for stateroom delivery by placing the card outside your door will continue to be complimentary and no additional fees will be charged, regardless of whether or not you have Princess Plus or Princess Premier package. The same is true for housekeeping items ordered either by telephone or through your stateroom steward. For guests on a standard Princess Package, housekeeping items ordered using OceanNow will incur the one-time $14.99 OceanNow delivery access fee.

I purchased Princess Premier® before the recent update to the package, can I still receive the new added benefits?

Yes! As of August 15, 2024 Princess have added more benefits and perks to their Princess Premier® package. If you have purchased Princess Premier® before this date, you can upgrade your package to receive all the added benefits for an additional £10 per person per day. However, anyone that booked Princess Premier® before August 15, 2024 is not required to upgrade to the £75/day plan, since the £65/day plan will still be honoured.

Are Princess Plus and Princess Premier available for all stateroom types?

Yes! Both Princess Plus and Princess Premier are available to all guests and all stateroom types. These packages are capacity-controlled and are available for purchase pre-cruise or on board.

I already purchased my cruise. Can I upgrade to either Princess Plus or Princess Premier?

Absolutely! You can upgrade from Princess Standard to Princess Plus for only £50 per person per day or to Princess Premier for £75 per person per day. If you already have Princess Plus on your reservation, you can upgrade to Princess Premier for the difference, based on the price of your original package. To do so, simply log in to Manage Booking, contact Princess via their Contact Centre, or contact us directly.

Are third and fourth guests required to purchase the same package (Princess Plus or Princess Premier)?

Third and fourth guests are not required to purchase or defaulted to the selected package of first and second guests in a stateroom. Should 3rd and 4th guests want to opt in to purchase a package, you will need to contact Princess or us directly to have it applied to the booking.

Can items in Princess Plus or Princess Premier be shared across guests in the stateroom, even if 3rd and 4th guests don’t have these packages?

For the Princess Premier package the following items can be shared across all guests: Wi-Fi for 4 devices per guest, the digital photo portion of the Photo Package and reserved theatre seating. Free shipping for Medallion® devices and accessories can also be shared across all guests in the stateroom when shipped at once to the same address. Casual Dining or Speciality Dining meals cannot be shared with the 3rd and 4th guests in the stateroom.

Can I purchase Princess Plus or Princess Premier when I’m on board?

Yes. Princess Plus and Princess Premier are available for purchase on board. You may purchase or upgrade a package through the second day of your voyage.

Are Princess Plus and Princess Premier applicable on the land portion of my cruise tour?

Unfortunately, no. These great value packages are designed around your MedallionClass® shipboard experience and are not applicable during the land portion of cruise tours.

Does Princess Plus or Princess Premier combine with any other promotions, offers or cruise deals?

Yes. Princess Plus and Princess Premier can be combined with most publicly available offers including Standard Groups, Cruise Sales, casino discounts, military benefits, shareholder benefits, Future Cruise Deposits, Princess Referral Rewards, geo-targeted and recipient-only offers and Captain’s Circle Launch Savings. Princess Plus and Princess Premier are not combinable with any other promotions. The promotion is subject to capacity control and is not transferable.

What’s included in the Plus Beverage Package?

The Plus Beverage Package includes beer, spirits, wine by the glass and cocktails up to $15 USD / $22 AUD, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), speciality coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water and bottled juices. The package has a daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6AM to 6AM).

What’s included in the Premier Beverage Package?

The Premier Beverage Package now includes an unlimited premium selection of beer, spirits, wine by the glass and cocktails up to a $20 USD / $30 AUD value each, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), specialty coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water and bottled juices.

What if I’m not of legal drinking age?

Guests who are under the legal drinking age on board will receive the Zero-Alcohol Package, previously called Coffee & Soda Package. This package type will be assigned prior to sailing based on age of guest. When sailing from North America, the legal drinking age on Princess Cruises is 21. However, when sailing from Europe, Asia, South America, Australia and New Zealand, the legal drinking age is 18.

What if I don’t drink alcohol?

The value of these packages is a great deal even if you don’t drink alcohol. Both packages include fountain sodas, the new Juice Bar, fresh juices, bottled water, specialty coffees & teas, frappes, milkshakes and Red Bull energy drinks, with pre-paid 18% service charge included for these items. In the event that you don’t want the Plus Beverage Package or Premier Beverage Package, no substitutions will be offered.

What’s included in the Zero-Alcohol Package?

This includes fountain soda by the glass, fruit juices, specialty coffees and teas, frappes, milkshakes and Red Bull energy drinks, all subject to availability on ship, with pre-paid 18% service charge included for these items. You also receive a 25% discount on 1L bottled water and bottled juice. The Zero-Alcohol Package does not include mini-bar items, sodas ordered through room service or vending machine purchases.

How does the ship know that I have the Plus Beverage Package or Premier Beverage Package?

The ship systems recognise the package attached to a guest’s booking and notifies the crew at the time of each transaction. When a guest orders an included item, the crew will see the applicable package and enter an order according to the package inclusions in the system. Please note: the addition of the Juice Bar to your beverage package is only available for those with the £50/day Plus package or £75/day Premier package. All other packages booked prior to 14/12/22 will not be eligible for the Juice Bar unless guests have upgraded to these new and improved packages.

How does the ship know that I have pre-paid Wi-Fi?

MedallionNet® and MedallionNet®Max Wi-Fi automatically recognises pre-paid plans. Guests have the option to “redeem” after sign-on to activate their device.

Does each guest in a stateroom that purchased Princess Premier® get four devices of MedallionNet® Max Wi-Fi?

Yes, each guest with Princess Premier® will receive the four-device MedallionNet® Max Wi-Fi plan.

Can I purchase MedallionNet® Max Wi-Fi?

All guests that purchase the Princess Plus® or Princess Premier® package will automatically receive the new tier of Wi-Fi called MedallionNet® Max. Guests without a Princess Plus® or Princess Premier® package are still able to purchase MedallionNet® Classic separately.

Guests who are Platinum and Elite receive 50% off MedallionNet Wi-Fi as a loyalty benefit. What is the impact to their benefits?

With Princess Plus, MedallionNet single-device Wi-Fi is provided as a promotional bundle included in the price of the fare. There is no additional discount for Platinum and Elite guests for the Wi-Fi package. However, Platinum and Elite guests will automatically receive a 50% discount if they decide to upgrade to a four-device package on board. Loyalty benefits are not redeemable for cash or onboard credit.

How does the ship know that my package option includes crew appreciation?

Your folio will reflect the pre-payment, by Princess Cruises, on your behalf for the suggested crew appreciation in the US dollar amounts of $17 per person per day for interior, Oceanview, and balcony staterooms, $18 per person per day for mini-suite, cabanas, and Reserve Collection staterooms and $19 per person per day for suites.

What if I only want certain components of the Princess Plus or Princess Premier package and not others?

Princess Plus and Princess Premier are not available as individual components. However, the value of each package is strong and should be evaluated for each guest’s own circumstance. You don’t need to use all the items for the package to pay for itself.

Do I need to make reservations for my specialty dining meals in advance?

It’s not necessary but Princess Cruises do recommend guests book early via the reservations function within the Princess® Cruises App to get the specialty dining restaurant, day and time of their preference.

What if I don’t use the specialty dining or casual dining meals included in my package?

The specialty dining credits are available only for your current voyage, are non-refundable if not used and cannot be redeemed for cash.

If I sail on back-to-back cruises, do I get four specialty dining meals in Princess Premier?

If you have booked Princess Premier on both of the back-to-back cruises then you will get two specialty dining meals on each voyage, making it a total of 4 specialty dining meals.

What is included in the photo package?

The photo package includes all digital photos of all guests in a stateroom from their voyage, including 3rd and 4th guests. The package also includes three physical prints of up to 8x10 size per guest and can be redeemed on board at the Photo Gallery. Digital photos are available for download through the app or may be transferred to a USB device on board at the Photo Gallery before disembarkation. Physical prints and digital photos are not available after the cruise ends.

Can I purchase the photo package separately?

The photo package is currently an exclusive offer for Princess Premier guests only. Other digital and print packages are available for purchase through the Princess® Cruises App or at the Photo Gallery on board.

What is Princess Prizes?

Princess Prizes is a promotion on board that allows guests to win great prizes through their stateroom door portal. The prize portal is activated when a guest opens their stateroom door using their Medallion® device.