How does internet access work on Ambassador cruise ships?

Find out how internet access works on Ambassador cruise ships, including Wi-Fi availability, packages, coverage and tips for staying connected.

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Ambassador Cruise Line provides onboard internet access through Wi-Fi. You can generally connect using a smartphone, tablet or laptop, although availability and performance may vary depending on your location at sea, the ship and network demand.

Internet access is supplied through the ship’s satellite connection, so it may not feel as fast or consistent as a land-based connection. It is best suited to browsing, email and messaging rather than relying on a continuous connection for high-bandwidth activities.

Connect to the ship’s Wi-Fi network using your device, then follow the instructions shown on the onboard login or internet portal. You may need to create or sign in to an account before selecting an available internet option.

Connection instructions and the available options can be confirmed onboard. If you need help, contact the reception or guest services team.

Internet access may be offered through different packages or options, depending on the sailing and the services available onboard. The latest details, including what is included and any applicable charges, should be checked when booking or through the onboard internet portal.

Because packages and terms can change, check the current information before purchasing. Internet access is separate from your mobile phone contract unless your provider states otherwise.

Your phone may connect to a maritime mobile network when the ship is at sea, but these services can be charged at international or specialist roaming rates. To avoid unexpected costs, consider switching off data roaming or using flight mode and connecting to the ship’s Wi-Fi instead.

When the ship is in port, your phone may connect to a local mobile network. Check with your mobile provider before travelling for details of your roaming allowances and charges.

Satellite internet can be affected by weather, the ship’s position, network traffic and technical maintenance. If your connection is slow, try again later, move to another suitable location onboard and check that your device is connected to the correct Wi-Fi network.

For ongoing problems, ask guest services for assistance. If reliable connectivity is essential during your cruise, download important documents, maps and entertainment before departure and let key contacts know that your connection may be intermittent.